Clinic Policies

Appointments

To provide adequate time for all exams and surgical procedures, we operate primarily by scheduled appointment. Medical and well animal exams are 45 minute appointments. Technician appointments such as nail trims, anal sac expressions, and surgery rechecks are 15 minute appointments. Please help us minimize waiting by arriving on time for your scheduled appointment.   

Patient Arrivals

For your protection and that of others, all animals must arrive in an appropriate carrier or on leash. We ask that your pet be controlled while arriving and while in the waiting area.

 
Payment Policy
  
Full payment is required at the time services are rendered. We accept Visa/MasterCard, cash, and personal checks. 
 
 
 
Boarding
 
We offer cat boarding for clients only.  We have single or double cages available for housing. All boarding cats will need to be up to date on their well animal exam and vaccinations. We are not able to offer boarding for dogs.
 
Internet Pharmacies
 
 
It is our current policy not to authorize fax or phone prescriptions to online pharmaceutical warehouses including Pet Meds for prescription products.
  •    Drug company manufacturers have informed us they do not sell products to any internet pharmacy warehouse. Therefore online warehouses obtain products through illegal or unethical channels. Though labeled and marketed as standard prescription medications these items may not be identical products.
  •    Many of these warehouses are NOT federally regulated pharmacies and do not have licensed pharmacists trained in drug handling and storage. They are staffed with customer service personnel only.
  •    Federal and state regulatory agencies have taken legal action against PetMeds for selling misbranded Advantage products and for “illegal distribution of drugs and fraud”.
  •   Drug company manufacturers do not guarantee their products and will not provide complementary treatment for patients who develop problems while on any medications dispensed from an online pharmacy warehouse.
We feel this policy is in the best interests of our patients and helps ensure appropriate medications are used to maintain their health.
 
If you choose to seek out products from another source, we will write a prescription. By law we are required to have a valid patient/doctor relationship to write a prescription. This means your pet will need to have had an exam by a veterinarian at our facility within 6 – 12 months to obtain to a prescription.
 
Additionally please note that if your animal is on heartworm preventative obtained from an online pharmacy, we require them to be heartworm tested every year.