What To Expect

Expect Quality Care

When you arrive, you will be greeted warmly as we check you in.  If you have a dog, we will get your dogs weight in on the scale in the front lobby.

We will do our best to make sure you are brought into an examination room as soon as we have one available. Our goal is to make sure all of our patients are seen on time, but there will be times the occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

What to Expect During Your Visit

  • Once checked in, one of our team members will see you into the exam room and get a history of what has been going on with your pet, medication history and lifestyle history, as well as collect basic health vitals as needed such as heartrate, temperature, weight, mucus membrane color, capillary refill time and respiratory rate.
  • The technician or assistant that took you into the room will then update the veterinarian on your pets health concerns.
  • A veterinarian will then meet you, gather basic information about your pet’s health, examine your pet, talk about any questions or concerns you may have and plan further diagnostics or treatment as needed.
  • Any recommended diagnostics tests (i.e. blood work) and treatments are usually performed in one of our treatment areas in the back, but can certainly be done in the room if you prefer that.
  • When the veterinary consultation is complete, you’ll go back to our front reception area where your billing and future appointment bookings will be handled.
  • Depending on the reason for your visit, you may expect a follow-up call from one of our registered veterinary technicians to get an update on how your pet has been doing since their visit. If you have any concerns, talk to the technician about them.

We hope you enjoy your visit and the service we provide, and we would be delighted to see you again.